FAQ
🛒 Ordering & Product Questions
Q: How do I place an order on Bahiwa?
A: Simply browse our kitchen storage products, add your desired items to the cart, and proceed to checkout. Follow the steps to enter your shipping and payment details, then confirm your purchase.
Q: Can I modify or cancel my order after placing it?
A: We can edit or cancel orders if they have not yet been processed for shipment. Please contact our support team at service@bahiwa.com with your order number as soon as possible to request a change.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment methods.
📦 Shipping & Delivery
Q: How long does shipping take?
A: Once your order is placed, it will be processed and shipped within 1–3 business days. Delivery times vary based on your location and shipping method.
Q: Can I track my order?
A: Yes! After your order is shipped, you will receive a tracking number via email so you can monitor its delivery status.
Q: Do you ship internationally?
A: We currently ship to selected countries. You can view the available regions at checkout or reach out to our support team for more details.
🔄 Returns & Exchanges
Q: What is your return policy?
A: We offer returns within 30 days of receiving your order. To be eligible for a return, items must be unused and in original condition. For complete details, visit our Returns & Exchanges page or contact support.
Q: What should I do if my item arrives damaged or defective?
A: Please email us at service@bahiwa.com with your order number and photo evidence of the issue. We will arrange a replacement or refund.
🧰 Product Use & Care
Q: How do I clean and maintain my storage products?
A: Most Bahiwa kitchen organizers and containers can be wiped with a damp cloth. For deeper cleaning, remove contents and use mild soap with warm water. Avoid harsh abrasives to protect finishes.
Q: Are the storage containers BPA‑free and food safe?
A: Yes — all food contact storage containers are made from food‑safe, BPA‑free materials.
🧠Additional Support
Q: What if I can’t find an answer here?
A: If you don’t see your question in this FAQ, you’re always welcome to reach out to us directly at service@bahiwa.com — we’re happy to help!
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